FAQs
Orders
You can track the status of your order in the page My Orders but to do this you need to log into your profile. Upon every change in the status of your order you will be notified immediately by e-mail.
Contact us as soon as possible and we will check the status of your order and whether it can be cancelled. You can do that by yourself by logging into your user profile, then go to My Orders and choose the Cancel Order option. Expect to receive our confirmation for your cancellation by e-mail. If you do not receive such confirmation within a couple of hours, please, contact us immediately.
No, but you can contact us to assist you in completing your order online.
Shipping & Returns
We ship worldwide!
Shipment is processed by courier service (Fedex, UPS, HDL or other local delivery company) to the destination address specified by the customer.
Shipment is free for the customer in USA, EU and Switzerland.
No, the entire cost of delivery is at Meenuy charge.
The whole process of making your goods and deliver them to a specified destination address takes up to 1-2 weeks (7-14 days).
Contact us as soon as possible, but not later than 30 days as of receiving them. We’ll be happy to repair or replace them with new ones. You can also return the product without replacement – in such case we are going to refund the whole sum paid by you.
The cost of return and/or replacement of defective products will be entirely charged on Meenuy. For replacement of an unfitting product, a one-time shipping cost will be charged on Meenuy.
Payment
For US and all European countries you can pay by credit card, via PayPal and by bank wiring.
Currently we accept Master Card, Visa and American Express, as well as Carte Bleue for France and CartaSi for Italy.
No matter which payment method you may choose, your data will be 100% secured and only authorized institutions (such as the bank issuing your card) may access them. For payments with credit or debit card, we use the SSL (Secure Socket Layer) technology for encoding your data, and for extra protection we also support Secure payment.
Add the items that you want to order in your shopping cart. Copy your code and paste it in the field Enter your coupon code if you have one, then click the button Apply Coupon. If the code has been properly attached, your discount will be deducted from the price of the products in your shopping cart.